Unsure about whether you need a ticketing system for your business? Click here to find out what this software does and why it is so important.
If you work in IT, you will often have lots of requests for repairs and updates coming your way. It can be incredibly difficult to prioritise them but there is an easy way to help you out; ticketing software. What is this software and how can it help you? Let’s take a look.
The Issue
The problem with multiple IT inquiries coming your way is that it can be incredibly difficult to know exactly how you want to prioritise them. Your boss might put in a request to say that their laptop needs an update. At the same time, a co-worker might say that their computer has stopped connecting to the internet.
How do you know which of the issues is more important? Should you tackle your boss’s simply because they are above you in the corporate ladder? Would it be better to look at your co-worker’s computer as that is impeding their ability to do their job? The right ticketing software can help you solve this tricky issue.
What Does It Do?
When your co-workers report their problem to the software, it will assign the “ticket”. You can make them fill out a short questionnaire with some basic questions about the issue first so you have a little more information about them. You will then receive the ticket and they might get some tips to look at in the meantime.
Each job you have logged in the system will have its own tickets. This allows you to see all the information a certain job might have. The system itself will have its own markers which it uses to organise the jobs. It will be able to arrange everything in order of priority so you can be certain that the job which is next on your list is the most urgent.
However, this is not the only thing the system can do. If a new job arrives which is more complex and important than the others, the tickets will rearrange themselves so you can tackle this new problem sooner. It is a smart system which will be able to help you out greatly.
Beneficial to You
Obviously, such a status is going to be very beneficial to your company. An IT worker can be certain that they are always working on the job with the highest priority. It will also allow them to have access to plenty of useful information which will help them fix the issue in a much more efficient manner.
Since the software is in charge of prioritization, all of these aspects help to streamline the workload of the IT workers. With the issue of priority removed, the focus can be placed back on fixing the computers. The added information you can gain from the tickets will also speed up this process and make it much more efficient for you to do your job.
Adopting a ticketing management software will have many benefits for your business. If you have not yet got one for your IT systems, you should look into implementing one as soon as possible. You might be surprised at the difference it will make to your systems.
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