The prospect of running any business without a telephone line is practically unthinkable, especially in these modern times where the telephone is most people’s primary form of communication.
It stands to reason that for any business to make the right first impression, their business phone service must be faultless and reliable, and there are a number of reasons why this is the case.
Customers can contact you
In order for any business to progress, they have to have customers. Whether they are serving the professional or public sector, are providing a business to business need or simply offer a service to the general public, without their customers, they would have nothing. The way that the majority of businesses operate is to advertise and then wait for their customers to contact them in order to purchase goods or services. Obviously, some take a more aggressive or pro-active approach but in the meantime, the business needs to know that their customers can contact them and without a reliable business phone service, this could prove almost impossible. Customers will only try once or twice and if they are unable to contact the business, either because they have an unreliable service or one which is inadequate for their size, will give up and find an alternative company to do business with.
Contact centre solutions or IVR services allow you to route calls to the right departments or agents, so that calls are more likely to get through to the right person with shorter queuing times.
You can contact customers
In a very similar way, businesses need to be able to contact their customers in order to ensure their satisfaction and be assured of their continuing business. It might be the case that more than one line in and out of the business premises is required in order to welcome calls in and out and ensure that customers can contact and be contacted and it is also vital that these lines are reliable, and enables them to contact their customers on a regular, and reasonably priced, basis.
There are many businesses which require the business in question to send their employees out into the work field. It might be the case that they have to work at a customers’ property, that their role involves visiting customers at home or at their business or that their role is to perform deliveries but whatever the reason, it is essential that for safety, to relay messages and to give instructions, the business (or someone at the main office) is able to keep in touch with the person out in the field.
This may require a mobile and data device to make calls and send emails, as well as a home telephone line with a business number.